Returns & Exchanges
We're bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 14 days of receipt for most items in new condition.
1. Please contact Customer Service on our site, indicating the item(s) you would like to return and the reason.
2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
3. Ship your package to the return address on the instruction.
4.Refunds will be processed within 5 work days after we receive your package. The refund will be issued to your original payment account. In the meantime, you will also receive a confirmation email.
1. You have 14 days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 14 days of delivery.
2. The following items cannot be returned or exchanged: bodysuits, lingerie, swimwear, jewelry, beauty, and accessories (except scarves and bags).
3. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
4. Items with non-returnable marks and free gifts cannot be returned.
5. We do not accept returned items that have been sent back without
proper returns requests.
6. Please be sure to double-check your returns before shipping them out.
7. If the returns is caused by the consumer, consumer should be responsible for the shipping fee. The Specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Note: The original shipping fee and Shipping Guarantee are non-refundable.
Please contact our Customer Service if you wish to return any items to the nearest return address. You will receive a response as soon as possible.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
No restocking fee to be charged to customers for the return of a product.